Arrivals: The Future of Airport Concessions Requires More Than Great Design
BDL Partners and Stack Partners launched Arrivals to close the gap between strategic brand development and operational execution, because in airport retail, that gap is where most projects unravel.
Peter Burgoyne, Partner of Stack Partners, brings 25+ years of leadership across airport concessions, hospitality, retail, and luxury environments. He directed the $140M redevelopment of Newark Terminal C at OTG — 55 concepts, live terminal, three months. He has been in every seat: agency, operator, owner-side.
Byron Anderson, Managing Partner of BDL Partners, brings 30+ years building brand strategy and physical environments for the world's most demanding on-the-go operators — HMSHost, Shell, Wawa, OXXO, ADNOC, Duane Reade — across North America, the Middle East, Latin America, and Europe. His work sits at the intersection of consumer insight, brand strategy, and the physical environment: not just how a space looks, but how it performs for the people moving through it.
Together, BDL Partners and Stack Partners offer something you will rarely find in one relationship: brand thinking that gives a space a reason to exist, and the operational intelligence to make it work.
What Comes Next
The concepts that win in the next decade of airport retail will be the ones designed with both the customer journey and the operational reality in mind from day one, not reconciled after the fact.
Travelers will keep raising the bar and airports will keep evolving. Technology will keep reshaping how people move through terminals and engage with brands.
If you are developing a new concept, building an RFP response, planning a terminal redevelopment, or rethinking what your existing portfolio should become — the conversation starts at Arrivals.